Refund Policy

Refunds are available to patients who:

• Did not complete their consultation due to technical issues or provider absence.
• Cancel their appointment at least 24 hours in advance.
• Were found ineligible for a medical cannabis recommendation.
• Were charged twice for the same service.

All refund requests must be submitted within 30 days of the original transaction.

Refunds cannot be provided if:

• Your consultation or recommendation has already been completed.
• You missed your appointment or canceled it less than 24 hours before.
• You paid state or third-party fees (e.g., MMIC processing, background checks).
• You simply changed your mind after booking.

• Full name used for booking
• Email linked to your account
• Transaction ID or receipt
• Appointment date
• Reason for refund
• Any supporting documents

Email: contact@medicalcannbiscardsanjose.com
Phone: (408) 676-1530 | Mon–Fri, 9 AM to 6 PM PST

• Refunds are reviewed within 24 to 48 hours.
• Approved refunds are issued within 5 to 7 business days.

Partial refunds may be considered if:

• Your consultation has started, but it cannot be completed due to technical issues.
• Platform interruptions prevent full service delivery.

Partial refund amounts depend on how much of the consultation was completed.

• Refunds are issued to the original payment method.
• All payments are handled securely through encrypted systems.
• If your payment method is inactive, our support team will arrange an alternative.

• Always review fees, services, and policies before booking.
• Contact our support team with any questions regarding refunds.
• Refunds are designed to be fair, transparent, and timely.